NOTE: Before contacting us, please make sure you have referred to our FAQ section as your question may have already been answered there! Before trying to use the noise canceling feature make sure you have tried all 3 sizes of silicone cushion. Choose from the 3 different ear-sized cushions supplied, small, medium (currently on earbuds), or large that are most comfortable for your ears. Exchange - Normally exchanges are completed within 1-2 working days but we will always let you know of a delay.

The ANC does muffle out sounds slightly and the transparency mode will let a little more sound through.Products labelled '*item fulfilled by Exertis on behalf of hmv' will be supplied to you directly by Exertis via their approved couriers. Simply remove the earbud you wish to use from the case, if you had paired the earbuds to your phone in stereo each earbud will work on its own. Whether walking around the house, commuting to work or even working out in the gym you should be happy with these. IMPORTANT NOTICE: as of December 2020 the United Kingdom no longer operates under EU rules, therefore import taxes must be paid when your item arrives in the destination country. A voice prompt ‘Battery low’ allows for 2 minutes playtime before the earbud(s) power down stating ‘Battery low, power off.

This setting helps to amplify ambient noises allowing you to stay aware of your surroundings such as travel announcements and footsteps. The LED charge indicator will flash blue while charging and will then remain a solid blue once fully charged. Servicing may be required when the product has been damaged in any way, does not operate normally or has been dropped. When the case LED Charge Light 6 flashes WHITE for 5 seconds or does not light up then, it is time to recharge the Case. IMPORTANT: Do not use a laptop power adapter or charger to charge these earbuds - as it may cause damage to the product.

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The StreamBuds Micro ANC true wireless earbuds come with ‘Active Noise Cancellation’ mode to create a totally immersive sound experience, these earbuds also come with a Transparent mode which allows sound to filter through so you can hear what’s going on around you. Robert Dyas Holdings Limited T/A Robert Dyas is an appointed representative of Product Partnerships Limited which is authorised and regulated by the Financial Conduct Authority (FRN 626349). Transparent mode effectively does the opposite of ANC – the wireless earbuds amplify the surrounding sound allowing you to stay aware of your environment despite your ears being effectively blocked by the earbuds. A. One of the Earbud LED Lights will flash BLUE and WHITE, wait for approximately 4 seconds for the earbuds to connect to each other before pairing with your device.

If there is still no connection simply ‘forget’ or ‘unpair’ both earbuds in your Bluetooth settings, place them back in the case and start again. TOP TIP: For better noise isolation, comfort and sound quality ensure the correct sized (S, M or L) ear cushions (supplied) are fitted on the earbuds. WARNING: Please avoid exposing the earbuds, charging case, and cable connectors to prolonged rain, mositure, any splashing, or liquid spills.